a must read

a friend of mine recommended this book so i thought of sharing it with all of you out there

Their book is about doing whatever it takes, whatever is necessary, knowing that there is always a way to formulate the correct approach to protect yourself against or prevail over the unnecessary, red-tape-infested, narrow-minded, fear-driven, petty, self-interests of today’s politically- correct, inbred, wasteful corporate or governmental systems. The authors point out how these practices so often result in poor service, watered-down customer value, or customer abuse.


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Articles and content in this section of the website are really amazing. From

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